Deborah Olay
Mortgage Servicing Lead - Contractor at Keybank Commercial
Based in Buffalo, United States
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Seniority
Manager
Department
Finance & Accounting
Location
Buffalo
Industry
Financial Services
Company size
2.7K
Contact information
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d•••••••@key.com
Phone
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Background
About Deborah Olay
As a Senior Manager of Operations at Key Bank, formerly First Niagara Bank, I have over 18 years of progressive leadership experience managing operations in the loan servicing unit while effectively supporting branches, internal departments and outside vendors to resolve account related issues. I participated in the planning and implementation of several acquisitions/mergers. My experience and management roles during my career include the following:Managed exception payment processing for lockbox, bill pay, branch, and auto transfersOversaw adjustable rate and payment changesEstablished and monitored periodic statement review (Reg Z and non- Reg Z)Managed servicemember protections (SCRA) receiving consecutive satisfactory annual audits from internal compliance and OCCDeveloped and implemented process for HAMP rate and payment changesCoordinate and led team on year-end testing, validation and processingRepresented the Servicing Unit through system releasesMember of core system user group Executed HELOC end of draw processManaged Dodd Frank implementation
Decision-makers
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Teresa McMillen
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