Deborah Ramirez

Background

About Deborah Ramirez

A solution-oriented and versatile professional, possessing a unique ability to communicate with people from diverse and professional backgrounds. Knowledgeable in the quick study of new technology and works well as a leader or member of a cohesive, productive team. Proven success in fast-paced and challenging environments. Able to use analytical and statistical skills to implement plans as needed in all relevant areas and highly successful across a wide variety of project functions. Areas of expertise include- Results-oriented leader with 20 years of management experience driving operational excellence within LS & S Consumer Mortgage - 33 years of tenure with Bank of America - Managed Card and Mortgage teams in sites across the US and offshore - Demonstrated ability to effectively motivate teams to achieve maximum results - Demonstrated success in streamlining processes, introducing natural work teams, controlling costs, maximizing productivity, and exceeding quality goals - Instilled risk management mindset across the unit through education and team routines - Strategy, Capacity, Contingency planning experience - Supported Mortgage Servicing Platform (MSP) Conversion as a Line of Business Lead and Subject Matter Expert - Implemented a cost savings of $261,432 by automating the collateral build for 435,715 CA accounts - Created and simplified processes related to the responding to credit reporting disputes leveraging Six Sigma methodology - Implemented a cost savings of $261,432 by automating the collateral build for 435,715 CA accounts - Managed a million-dollar collateral clean-up project to decrease outstanding title exceptions from over to fewer than 1,200 remaining title exceptions - Developed and Implemented Lien Perfection Initiative to eliminate handoffs and workload from financial center, taking true ownership of perfecting a lien for the customer’s satisfaction and firm protection