Debra Gunnard

Background

About Debra Gunnard

Accomplished IT leader, PSM 1, and Senior IT Business Systems Analyst with success creating a new Production Support team and process for HTG's (Hanover Technology Group) newly developed Digital department. Experienced in managing project priorities and production support incidents and projects in multiple areas within HTG’s Digital, Portal/IVR, Content Management and Corporate Services teams. A dedicated self-starter with a strong belief in teamwork and Agile methodology and mindset. Excels at working with cross-functional teams in all phases of the software development life cycle. Effective at building relationships within all levels of an organization and with clients and vendors. Reputation for the ability to multi-task, prioritize and initiate new projects, departments, and process improvement initiatives. Thrives in fast-paced, rapidly evolving, collaborative environments. Areas of Expertise • Managing Production Support teams to ensure process and application health and growth. Always looking at the “big picture” to suggest the right solutions. • Improving customer and business’ experiences by helping to determine strategic direction while continuing to support the day to day project and support issues in a multiple project environment. • Encouraging the technology integration strategy and application/product roadmap across the enterprise. • Encouraging the movement from Waterfall to Agile methodology by successfully building a new claims portal for high value Insureds with a new look and feel and retiring the old out of support claims portal using a combination of Scrum and Kanban and out of the box tools. • Collaborating with product owners and business leaders to prioritize strategic initiatives. • Interviewing business users and vendors, providing recommendations to resolve issues for various business/technical groups. • Developing use and test cases, acceptance criteria, business requirements, and functional requirements using Agile and Waterfall methodologies.