Debra Martin

Background

About Debra Martin

I’m a passionate customer experience leader with a deep belief that we can make a difference in the lives of others by improving our government’s ability to serve the public. I see CX as a catalyst for this change. At its core, CX advocates for greater ease between silos, greater awareness of the challenges inherent in our systems, and especially, a greater understanding of our customers and their very specific needs. While CX definitely requires an investment of time and resources, mostly, it requires strategic, well-informed, incremental planning. With over twenty years focused on cross-channel customer experience strategies, I offer the following skills and experience- Able to translate data into action - Program and project management - Compassionate coach & mentor - Always seeking to improve processes - Collaborative stakeholder engagement - Strong, thoughtful leadership - Enthusiastic writer & speaker - Able to think outside the box