Debra Smith

Background

About Debra Smith

As a Customer Support Supervisor at Bamboo Health, a leading provider of digital health solutions, I oversee a team of 15 remote customer service representatives and ensure they deliver high-quality and timely support to our clients. I also collaborate with the human resources department to recruit, train, and retain top talent for our customer service team, as well as to develop and implement policies and procedures that foster a positive and productive work environment. With 10 years of leadership experience in customer service and human resources, I have developed strong skills in team development, talent acquisition, staff recruitment, analytical and creative problem solving, and organizational management. I am passionate about enhancing the customer experience and the employee engagement, and I constantly seek new ways to improve our processes, systems, and tools. I am a relationship-focused leader, with excellent written, verbal, and interpersonal communication skills, and I thrive in working from a home office with minimal oversight.