Debra Wilburn
Technology Teacher at Long Shoals Wesleyan Academy
Based in Charlotte, United States
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Seniority
Staff
Department
Education
Location
Charlotte
Industry
Education Administration Programs
Company size
9
Contact information
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d•••••••@longshoalsacademy.org
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Background
About Debra Wilburn
Solutions-oriented Network Manager with 15+ years of experience supporting Technicians through project management, operations, staff leadership, and comprehensive training programs. Strong record of introducing effective technology to help technicians skillfully resolve issues and solidify customer satisfaction. Constantly identifying better ways to customize solutions training to meet the needs of the field and increase efficiency. Well-versed in telecommunications, problem solving, and team building while focusing on quality performance, customer service, and a positive corporate image. Strengths: Transitioned Techs from desktops to iPads to facilitate increased mobility and responsiveness in the field. Tailored training by providing real-world simulation and the same test sets Technicians use in the field. Achieved zero repeats and no service failures by fostering team collaboration and mutual respect.
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