Debrah Rollins

Background

About Debrah Rollins

ORGANIZATIONAL SKILLS SUMMARY • Effective organizational management involving program management, budget control and inter-organizational collaboration. • Established project management experience resulting in projects being completed on schedule and within budget. • Effectively reduced costs through management of programs, projects and process improvement. • Documented multiple policies and procedures to meet or exceed operational, business and customer requirements. • Twenty years of customer support and 13 years technical consultation • Consistently increased customer satisfaction by improving information flow, being responsive to business needs, proactively identifying issues and resolving them quickly and with minimal impact on the customer or the company. • Created, maintained, monitored and documented all processes for a custom supply solution for a large OEM account. • Coordinated customer needs with other internal groups such as Engineering, Shipping, Accounting and Sales. • Coordinated suppliers ensuring compliance with both internal business expectations and external vendor SLAs. • Experienced in vendor management practices and associated invoice processing and related A/P processes. • Strong verbal and written skills with established presentation and briefing experience within various organizations.