Deeksha Mago
Project Manager Scrum Master at Tech Mahindra
Based in Dar es Salaam, Tanzania
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Seniority
Staff
Department
General Business & Management
Location
Dar es Salaam
Industry
IT Services and IT Consulting
Company size
151K
Contact information
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d•••••••@techmahindra.com
Phone
5 credits+255 ••• •••• ••••
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Background
About Deeksha Mago
Project Coordinator with over 10 years of experience in the IT industry, specializing in IT services, support operations, and customer support management. Skilled in executing end-to-end process consulting projects, leveraging expertise in API management, ITIL, and Agile frameworks. Experienced Scrum Master with a strong track record of guiding diverse teams in adopting Agile methodologies and best practices. Proven ability to deliver API projects, facilitating the sharing and integration of APIs across different systems, platforms, efficiently and effectively, aligning with organizational goals. Possesses a strong understanding of API management and expertise in optimizing API ecosystems. Familiar with APIs, development processes, and relevant tools to effectively support the team. Responsible for managing multiple API development projects within the Telecom domain for MTN Africa (South Sudan, Côte d'Ivoire, Nigeria), ensuring timely execution and adherence to quality targets Key Areas: Agile Delivery, Service Delivery, Project Scoping, Service Operations, Incident Management, Change Management, Problem Management, Service Level Management, Escalation Management, Knowledge Management, Quality Management & IT Infra Operations.
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