Deepa Dokania
Manager at Cognizant
Based in Orlando, United States
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Seniority
Manager
Department
Information Technology
Location
Orlando
Industry
IT Services and IT Consulting
Company size
352K
Contact information
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d•••••••@cognizant.com
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Background
About Deepa Dokania
Extensive experience in requirement gathering, analysis, estimation, design, development, testing, and implementations.*Driving the end-to-end execution of deliverables on the project.*Customization and development of Service Now applications.*Extensive experience in various client and server side scripting in ServiceNow.*Experience in working on various modules like Incident, Problem, Change Management, Knowledge Management, Asset Management, HRSM, and Service Catalog in ServiceNow.* Experience in the virtual agent and agent intelligence modules of ServiceNow.*Experience in building integrations/workflow with Microsoft Azure and Microsoft AD using integration hub and flow designer.*Experience in upgrades and cloning.*Extensive experience on various web service and data import integrations.*Experience in e-bonding between ServiceNow and 3rd party system.*Experience in Reports, Database Views, workflow, ACLs, etc.*Help in identifying issues, generate alternatives, and present recommended course of action. Have been responsible for any Production issues that come up and coordinate with the team to resolve them.*Mentoring juniors in the team. Team up with resources in a virtual team structure as appropriate.*Have been awarded Service Now Leader & MVP award in the community for active participation and contribution. https://community.servicenow.com/community/experts-corner/top-contributors/leader https://community.servicenow.com/community/experts-corner/top-contributors/mvp *Blog Posts: https://community.servicenow.com/community/blogs/blog/2016/10/04/lets-learn-little-about-regular-expressions https://community.servicenow.com/community/blogs/blog/2016/10/13/scripted-rest-apis https://community.servicenow.com/community/blogs/blog/2016/10/28/scripted-rest-apis-part-2 https://community.servicenow.com/community/blogs/blog/2016/11/22/using-export-sets-transfer-using-sftp
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