Deepa Grover

Background

About Deepa Grover

I am an experienced Infrastructure Business Analyst with a strong foundation in software development and a passion for delivering scalable IT solutions aligned with business goals. With over three years in software engineering and two years in IT infrastructure analysis at Bow Valley College, I bring a unique blend of technical depth and business insight. In my current role, I support the optimization of network infrastructure, server systems, and technical operations across campus. I work cross-functionally to implement disaster recovery plans, manage IT assets, and streamline service delivery using tools like VMware Horizon, ServiceNow, Active Directory, and Aruba Central. I also collaborate with internal teams and vendors to ensure compliance, efficiency, and alignment with strategic objectives. I am certified in Project Management (CAPM®), Scrum, and Zero Trust Security, and have formal training in both Computer Applications (MCA) and Business Administration. My background spans Agile project delivery, infrastructure support, IT service management, and full software development lifecycle (SDLC) experience with tools like JIRA, GitHub, and Java-based systems. With a strong commitment to continuous improvement, I thrive at the intersection of business needs and technical solutions; enabling organizations to achieve reliable service performance, operational excellence, and innovation.