Deepa Makwana
Director, Client Experience (Cx) Transformation at Blackrock
Based in New York, United States
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Seniority
Other
Department
Other
Location
New York
Industry
Financial Services
Company size
32K
Contact information
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d•••••••@blackrock.com
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Background
About Deepa Makwana
Independent Legal Tech & Contract Lifecycle Management (CLM) Consultant / Strategic Client Experience & Digital Transformation specialist with 16+ years of experience driving enterprise digital transformation, legal operations, and digital innovation across global financial institutions. Proven track record implementing CLM platforms (Icertis) and leading contract negotiation, legal process optimization, and technology adoption initiatives that reduce risk, accelerate contract execution, and improve compliance. Adept at bridging legal, business, and technology functions to deliver measurable value through scalable service models, AI-driven contract analytics, and stakeholder alignment. Proven track record as a self-starter, leading cross-functional teams through program and product management setting strategy, delivering complex digital solutions, and transforming legacy processes into scalable, technology-driven platforms elevating customer success.
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