Verified recordSoftware Development

Deepa Sacheti

Senior Director and Head of Americas Global Client Support at Pegasystems

Based in Boston, United States

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Seniority

Director

Department

Customer/Client Service

Location

Boston

Industry

Software Development

Company size

5.5K

Contact information

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d•••••••@••••••.com

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Background

About Deepa Sacheti

A people-focused leader with progressive experience in the Information & Technology world spanning across Product Engineering, Global Customer Support, Cloud Operations & Customer Success. Proven ability to collaborate with multi-cultural stakeholders and team members, enterprise customers, partners across APAC, EMEA and NA with added value to business. Driving strategic planning & execution with a sense of urgency, driving Accountability and Ownership are my guiding principles. My core strengths lie in Product Technical Support, Client Empathy & Escalations Management, Operational Management & Excellence, Stakeholder Management, Objective approach in driving Process Improvements, Agile/Scrum practices, Tribes/Squads/Alliance scaling model, Performance Management, Talent Management

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