Deepak Cutinha

Background

About Deepak Cutinha

Presently working as Support Engineering Manager with Aiven a cloud data infrastructure management Company that has an all-in-one cloud data platform combining the tools you need to connect to the data services you use, on all major cloud providers. Four years of experience in network provisioning domain as R&D Technical Support Manager. Working closely with Agile SAfe R&D and a globally distributed Support teams. Have been exposed to delivery projects and installations on AWS and Openstack. Have been working on Virtual domain installing and supporting. Seven years of experience with installations, upgrades and supporting users around the world using NSN/Redknee’s branded MediationZone product “charge@once mediate”. Thirteen years of in-depth experience supporting telecoms customers around the world, working both onsite and from Finland, handling 24x7 support calls and working under high pressure to fix problems in live customer networks. Fully competent working in teams including virtual teams and successfully meeting deadlines. Extensive Interfacing with R&D, the Customer Care team, with the customer's technical team and management level, have been a part of a wide variety of cultures from around the world. Experience in creating and delivering training courses to local care teams and enabling support team at different locations with system monitoring, high-availability, troubleshooting skills. Hands-on System administration on RHEL, Ubuntu, HP-UX, Solaris and supporting large re-deployment of servers as part of relocation of hardware laboratories. Implementing health check as a service and supporting the building of these services, was one of the top three users for intranet technical forums Working experience in India with service companies and supporting the infrastructure and user support including the hospitality industry. A pro-active and a got-to individual to support in any part of the world. My work involved Automation, Cloud infra, shell scripting, Symantec Veritas Cluster Server a High-availability cluster software for Unix, EMC configuration and troubleshooting VMware's enterprise software and switch configuration