Deepak Dandotiya
Project Manager at Inspira Enterprise
Based in Jaipur, India
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Seniority
Manager
Department
Information Technology
Location
Jaipur
Industry
IT Services and IT Consulting
Company size
1.9K
Contact information
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d•••••••@inspiraenterprise.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Deepak Dandotiya
Responsible for handling primarily (S1 & S2) & VIP incidents within the SLAs & with proper resolution. • Ensuring to resolve incidents across locations within defined timelines. • To Organize internal meeting with team every week end for discussing incidents & approve according to business impact & downtime window. Ensure to send communication to all location team for all Application/server downtime. • Handle the large team of engineers & Helpdesk & ensure to provide quality support as per agreement. • Overall monitoring all IT operations, compliance within the SLAs where managing approx. 200+ daily incidents & assets. • Daily review pending incidents based on aging/impact/customer dis-satisfaction & drive for closure. • Organised regular training to IT Team for skills enhancement, IT processes, communication, SLAs & new developed applications.
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