Deepak Dsouza

Background

About Deepak Dsouza

12+ years of experience in IT Service Delivery, Service Management and Security Operations with Core competencies in • Service Delivery- Service Quality, Customer Relationship Management, Continuous Improvement, Stakeholder Management, Budgeting, Resource Management and Project Management • Security Operations – Security Operations and Cyberdefence, Compliance, Audit, Risk and Vulnerability Management • Service Integration and Management (SIAM) • Service Level Management, Contract Management, Invoicing and Reporting. • Service Management (Major Incident Management, Change Management, Problem Management, Catalogue and Request Management, Release and Deployment) Significant Project and Continuous Service Improvement • Service Delivery / Project Management – Implementing Process and Tool for Auto patching using Agile approach, improving patching timelines for Windows servers (from 3 months to monthly) and Linux servers (from 6 months to 3 months) to safeguard the Security posture of the Service Provider and Business. • Security Operations – Driving CrowdStrike Major Incident and Vulnerability/Threat remediations to restore Business continuity. • Security Operations – Driving SOC2 Audits and driving evidence automation that saved 20 Man days of effort. • Service Level Management - Reducing manual effort in Service level calculation and reporting.