Deepak Joshi

Background

About Deepak Joshi

Over 22 years of rich & extensive experience in the areas of Project Management, Service Delivery, Service Operations, Change Management & Customer Success. My experience in managing teams of all sizes and experience levels, escalation management and resolution, combined with strong process improvement drive and relationship management enables me to interact technically and functionally at all levels. Following are some of the areas of strength and my exposure in Information technology & communication: Strong experience in managing across diverse geographies and cultures, setting direction and ensuring adherence to strategic initiatives, and take great pleasure in growing people and bringing them on the journey towards success. Proven track record of bridging technology and business goals in providing productive solutions. Conversant in managing all service and business aspects of the account/s with a view to ensure complete client satisfaction and resultant strong business financials for the company. End to end Account relationship management of globally placed enterprise clients. Demonstrated success in leading and mentoring teams in multi-facility environments in order to maximize levels of productivity. Active involvement with the management in suggesting new initiatives of organization growth, revenue control and exploring new business areas. Diverse knowledge of industry sectors: Telecommunications, IT, Global Banking & Finance, Airlines, MSP, Media, Travel, Retail, HVAC, NFP, manufacturing and Pharmaceuticals.Core Competencies: Project/Program Management-Service Delivery Management- Change Management-People Management – Vendor Management- Cyber Security, Identity & Access Management, CyberArk PAM, DLP, SIEM, Vulnerability Management, Cisco Meraki and Fortinet SDWAN, Firewalls - Palo Alto, Fortinet, Checkpoint, Cisco ASA, Crowdstrike Endpoint Protection – Mimecast email Security, Budget Management. Certifications: Fortinet Network Security Expert NSE 1, 2 & 3, Prince2 Agile Practitioner, ITIL V3 Foundation, ITIL4, SIX SIGMA - Yellow belt, CyberArk PAM, CISM & PMP trained.Additional Exposure : Agile Prince2, TQM - Six Sigma and Lean management, Managing Successful Programs, Cloud Computing, ISO 9001, ISO20K, ISO27001, Cyber Security