Deepak Kumar Pande

Background

About Deepak Kumar Pande

Production Support Specialist | Techno-Functional Consultant | SAP Hybris Commerce Architect | Technical Manager | Product Owner | Discovery | Requirement Gathering | Analysis and Design | Development | Enhancement||Support |Team Lead |Customer Management | Delivery Management | Sprint Planning | Code Review • 16 years of experience in Architecture Design, Solutioning, Delivery, Discovery, Development, Support, and Integration across various domains, including E-Commerce, Retail, Health, and E-Governance.• Proven expertise in managing projects from Discovery to Implementation, with the ability to handle multiple tracks simultaneously and initiate Production Support projects.• Deep technical knowledge of SAP Hybris (1811/1905/2005/2211), Spartacus, Java, J2EE, Spring, Solr, Cockpits, Servlets, JSP, AJAX, and REST-based web services.• Strong leadership and communication skills, with extensive experience in customer management and cross-functional team leadership.• Skilled in identifying process gaps and implementing best practices to drive project success.• Extensive experience in consulting, design, support, and maintenance of complex e-commerce applications, focusing on performance improvements for large enterprise solutions.• Expertise in performance monitoring tools like Dynatrace and New Relic, and managing end-to-end processes in collaboration with cross-functional teams.• Extensive experience in production support, troubleshooting, and ensuring seamless operational continuity.• Comprehensive knowledge of version control tools such as SVN, GIT, and VSS, and monitoring tools like JIRA, ServiceNow, and others.• Expertise in Agile and Waterfall methodologies, with a thorough understanding of Sprint and Scrum management.• Expertise in sprint planning, backlog management, and conducting thorough code reviews to ensure best practices and coding standards.• Proven experience in knowledge transition for enhancement and support engagements across various business portfolios.• Lead teams of 25+ developers, QA engineers, business analysts, and support staff, mentoring and guiding them to achieve project goals.• 6 years of onsite experience in customer handling across USA and New Zealand.