Deepak Malik

Background

About Deepak Malik

Result oriented professional with 12+ years experience in multiple roles as a Release, Change and Configuration, Application Support management engineer, Project Execution & Delivery, System Design & Implementation Management. Plan, schedule and control the movement of releases to test and live environments using Agile methodology. •Engage in Early Life Support post-deployment of Release components into the live production environment. •Ownership of Release Management life cycle-scheduling, coordinating, and the management of releases for multiple Business applications. •Handling Major/Minor/ Hot fixes releases along with Emergency, Normal changes. Proposed Standard Change process to replace the recurring changes ensuring, all changes are tracked in change request for efficient tracking purpose. •Daily interfacing and coordination with Test Managers, Dev Managers, IT Ops. Taking daily Release status calls with clients and all different teams to ensure smooth completion of release milestones. •Manage the successful delivery of change through governance and control of the change process. •Communicate with other process owners to ensure there is an integrated approach to the design and implementation of change management with other ITIL processes. •Perform audits to ensure that quality testing is occurring and proper back out plans exist for all changes in accordance with change management guidelines. •Participating in CAB/ECAB Meetings for assessing changes readiness and prioritizing the changes with tech plans, deployment & back out strategies. •Drive process execution activities to identify, initiate and manage required action to meet SLA. •Ensuring standardized methods and procedures are used for efficient and prompt handling of changes, minimizing the impact of change-related incidents, and to improve day-to-day operations. •Worked with Business to understand gap and document requirements for Change Management, developed process flow of Change Management procedures. •Responsible for providing necessary process training sessions to a wider audience which includes end-users and Business.