Deepak Negi

Background

About Deepak Negi

15+ years of experience in Information technology, specializing in Software Quality Assurance, Testing and Business Analysis Experience in Travel, Telecom, Mobile Insurance, extended warranty domain and Product Testing Experience in cloud migration project, worked on Azure cloud migration technology, exposure of App Service, APIM, App Gateway, App Insight, Datadog tools, Power BI and SSRS reporting Experience in Mobile Testing, API testing, Soap, Rest API and Swagger Coordination with Release Management, Knowledge of CI/CD pipelines, Azure Devops, Disaster Recovery, Risk Estimation and Mitigation Acting as Domain expert, supporting Senior management, Weekly Status reporting, Motivating Scrum team members, Coordination among Internal and external teams, Vendors, Supporting SIT effort for large and complex teams, Non-Production and Production cutover activities Exposure of ADO, Jira, Version 1 tools Experience in Policy, enrollments, claim funding, Fraud prevention in Mobile claims, Mobile Triage claims issue, Idology integration, Dynamic fulfillment, Invoicing and Financing, Apple Care Registration and Cancellations, messaging and communications, Repair and Non-Repair Programs, Dual SIM Programs, Web, IVR and Phone claims, Logistic and shipping, non-Return fee programs, JUMP claims, Worked on IVR – Self Server, Full Self-Serve, Customer Self-Serve Path using API tools, UAT testing support for IVR teams, working on live Phone calls with IVR team NICE Call masking testing with integration with NICE system, Configuration testing Test data generation for UAT teams, third party teams, Cutover support, post-production support, demos to BA/POs and stakeholders, UAT and BAT testing Experience in SQL database queries Working Experience in Agile methodology using TFS/ADO tool – Sprint Planning, backlog Refinement, Standups, Demos and Retrospective, End to End testing Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up to date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of efforts. Effectively communicating insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports.