Deepak Rawat
Director & Lead Architect - Dwp Service Desk, Field Services & Euc (Practice, Presales & Solutions) at Wipro
Based in Delhi, India
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Seniority
Director
Department
Other
Location
Delhi
Industry
IT Services and IT Consulting
Company size
261K
Contact information
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d•••••••@wipro.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Deepak Rawat
A SME of Digital Workplace End User Computing, Unified Service Desk, Field Services, End User Workplace & Tools Presales, Solutions, Transformation & Technology Practice with 19+ years of hands on experience. • Digital Workplace Service Desk Productivity Solution Management for B2B, B2C & B2E Customers - ACD, CRM, Chat, IRMS, Co-browsing, CTI and Desktop Popup, Community, Social, CX, ERMS, EFM, IA, IVR, IT Operations Analytics, KM, Mobile CS, NBA, RPA, Password Reset, Predictive dialing, Proactive outbound, Process guidance, QM, Remote Support, Self Heal, Self Service, Speech Analytics, Voice Bio, Workspace, Video, Virtual Assistants, WFM, Desktop Automation, Application Store, Visualization, Cloud, User Profiling, Resource Scheduling, Mobile Device Mgmt, Network Monitoring, App Monitoring, ZF, Cognitive Computing, Autonomic Computing, Behavior and Social Informatics, Security, SMAC areas. • Industry Research & Intelligence • Presales & Solutioning, RFI/ RFP Support • Transformation, Transition, Automation Projects • CMM, Cobit, ITIL, ISO 27001, TOGAF
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