Deepak Udayashankar

Background

About Deepak Udayashankar

A functional professional with 18+ years of rich experience in Operation Management, Quality Assurance, Process management, Training and Team Management. I’m currently with Happiest Minds Pvt Ltd working as a Domain Manager handling IT transformation projects, Have spearheaded the project for Atul Ltd, Capital Foods, Team Lease and other prestigious clients and has been instrumental in ensuring a smooth deployment of their DMS applications and customized HHD solutions across India. Prior to which I have experience in handling a PAN india team while in Parle Agro Pvt Ltd. Recognized as a savvy executive with strengths in managing business processes with definite improvement in the processes, building consensus, recognizing and accelerating peer’s strengths. Possess expertise in working on international and multicultural environments with the distinction of expanding businesses from scratch and streamlining operations, acting as an escalation gate to resolve critical issues of the team members. Possess extensive experience in Voice (inbound & outbound) while at 24/7 Customer Pvt Ltd. Resourceful at maintaining excellent relations with international clients (U.S & UK based) and providing value added customer service, ensuring quality and service norms. Has proven skills in conducting various training sessions related to product & sales, application or for enhancing the performance and quality of service. I acquired exposure in successfully setting up of purchase and stores department with Manipal Heart Foundation. Demonstrated abilities in cementing healthy relationship with clients and rendered effective service. Has excellent communication and interpersonal skills with proven abilities in customer relationship management & team management. Competent in all technical areas of specific function and has the ability to lead groups of individuals with independent decision making capabilities and people management skills.