Deepakk R Salgotrra

Background

About Deepakk R Salgotrra

With over 19 years of diverse experience in the telecom/ISP domain, I am a seasoned leader and manager in global network operations, customer service assurance, and transitions. I hold certifications in Cisco and ITIL, and have won multiple awards for excellence and innovation at Colt Technology Services, where I have been working since 2005.As the Associate Senior Manager of Global Customer Assurance and Language Services, I build and maintain strong relationships with customers, and drive continuous improvement plans for better future business and uninterrupted revenue. Additionally, I lead and supervise a team of highly skilled in language and networks, who are responsible for managing the customer services delivered across Europe and the US, and handling internal infrastructure and major incidents. My mission is to deliver high-quality and reliable customer service that wow our customers and win together as a team.