Deepashree Kandharkar

Background

About Deepashree Kandharkar

I am a Regulatory Complaints and Escalations Management professional with experience in FinTech, Banking, and NBFC operations, specializing in RBI Ombudsman and CPGRAM complaint handling, regulatory compliance, and customer grievance redressal.I have hands-on experience managing end-to-end regulatory escalations, including complaint investigation, root cause analysis, drafting regulator-compliant responses, coordinating with cross-functional teams, and ensuring closure within defined TATs. My work focuses on adherence to RBI guidelines, internal SOPs, and compliance frameworks, while maintaining high standards of customer communication and documentation.Key contributions include reducing repeat complaints through process improvements, strengthening regulatory response quality, and supporting audit readiness by maintaining accurate complaint records and MIS reporting. I regularly analyze escalation trends to identify operational gaps and recommend corrective and preventive actions (CAPA).I am proficient in handling high-volume complaint queues, prioritizing critical escalations, and working closely with legal, risk, compliance, and operations teams to mitigate regulatory risk. My approach balances customer advocacy, compliance requirements, and operational efficiency, ensuring sustainable grievance redressal outcomes.I am currently seeking opportunities in FinTech companies, Banks, or NBFCs where I can contribute as a Regulatory Complaints Analyst, Escalations Specialist, or SME and help build robust compliance-driven grievance management processes.