Deepesh Jain

Background

About Deepesh Jain

Experienced in the Development and Support of various Java-based products and applications. Currently working as a Senior Support Engineer at Fivetran. Worked as Technical Support Engineer at Atlassian. Worked as Senior Support Consultant/Customer Success Manager for IBM Enterprise product Host On-Demand Client Advocate of IBM Enterprise Accounts Experience in Customer Relationship & Satisfaction and Service Delivery Certified ITIL Practitioner and Oracle Certified Java Developer Experience on Design and Construction tools (Rhapsody, RAD, and RSA) with IBM India Software Labs Excellent problem-solving, debugging capabilities and solution-oriented approach Agile methodology Practitioner Customer Competency - Product Support Specialist | Managing Hosted SaaS Apps | Escalation handling | Client Advocacy | Customer success Manager | Problem Solving | Troubleshooting | Coach | Excellent & Interpersonal skills Technical Competency - Products: Atlassian Confluence, JIRA, IBM Host On-Demand, HACPEE, rational Products – RAD, RSA, Rhapsody Operating System: Windows, Linux Cloud Technologies: AWS, Migration Support from Server to Cloud Web Technologies: Apache Http Server, IIS, IBM Http Server, HTTP Programming Languages: Core Java, JavaScript, OOPS, HTML, JSP, XML, JSON Database: MySQL, PostgreSQL, Oracle DB Network Technologies: Tomcat, Apache, WebSphere, JBoss, TCP/IP Identity: SSO, OAuth, LDAP, AD Collaboration Tools: Google Workspace | Slack | Zoom | JIRA | Confluence | MS Office | Trello