Deepesh Shah

Background

About Deepesh Shah

PROFESSIONAL EXPERIENCE: Company: ICICI Bank Ltd / Position: Customer Relation Officer 6 Months of experience in Customer Relations and Service field. Tenure : 1st May ’03 to 31st October’03 Exposure: Valuable experience in maintaining the good customer relations and in providing end to end details about the banking products and also solving the customer queries. Company: Hewlett Packard/ Position : Assistant Manager Have been associated with HP from 24th November’03. Exposure: Rich experience in handling Hewlett Packard Partners & Customers in Sales Admin. Current process: Volume Operations Claims – EMEA Accounts Payable and Order 2 Cash Profile: Responsible to drive high levels of performance for the assigned team. TEAM / PROCESS: • Establish the team to perform at zero defects at Quality. Bring ideas for improvements, Best Practice Sharing, forecasting of errors and take appropriate preventive action plan for errors reported. Prepare Corrective Action Plans and Development Action Plans. • Effective application of Production planning methodologies, there by ensuring optimum utilization of available resources. • Leave tracking and Idle time tracking report for the team • Driving higher levels of productivity within the team – by sharing the Utilization/Efficiency and Availability data of the team. • Facilitate and review training imparted for new joiners once they hit production floor. • First point of escalation for the team to resolve all process related queries, further raised to the front end teams. • Ensuring the team stays compliant with the requirements on SOX, ISO and other standards. • Ensure flat cost and 20% efficiency. • Ensure Keep performance Indicators are Green. • Align E2E metrics with 85% of payments to channel partners within 30days. Specialties: • Strong knowledge in MS Excel, Word & Power Point • Worked on SAP SAIL (CPO) and SAP FUSION ( R01)- Material Management platform • Worked on legacy system like World Wide Order Management System (WWOMS)