Deepika Dhumal

Background

About Deepika Dhumal

I am a Project Manager, Business Analyst, and Transformation Leader with 16+ years of experience driving enterprise-wide change, project management, process automation, & digital transformation initiatives across global teams in organizations such as Red Hat, Symantec, TCS etc. My expertise lies in aligning business strategy with technology execution, building agile and data-driven frameworks that enhance operational efficiency, customer satisfaction, and revenue performance. I thrive on solving complex challenges, optimizing processes, and enabling organizations to scale with precision and speed. Key Achievements > Increased enterprise agility by 34% through cross-functional capability development and process integration.> Generated $1M+ in client opportunities by streamlining and digitizing renewal processes across five regions.> Cut onboarding time by 75% and reduced TAT by 50% through standardized workflows and Salesforce automation.> Saved $0.3M+ annually by eliminating redundancies, redesigning workflows, and reducing ticket backlog by 30%.> Boosted productivity by 65% via process re-engineering, documentation optimization, and training initiatives.> Enhanced customer satisfaction by 45% by improving service delivery models and escalation management systems.> Led CI/CD implementation, centralized data operations, and migrated systems from legacy platforms, achieving 99.6% faster turnaround. 🧰 Tools & Platforms Salesforce | Tableau | Power BI | Jira | Confluence | Oracle | LMS Portal | CI/CD Pipelines Certifications Certified Business Analyst | Atlassian Agile Project Management | Power BI | Digital Marketing 🧩 Skills Project Delivery | Business Process Re-engineering | IT Strategy & Governance | CXO Stakeholder Management | Service Operations | UAT & Post-Production Support | Escalation Management | Client Needs Analysis | Requirements Gathering | Business Process Mapping & Analysis Strategic Project & Program Management (Agile, Scrum, Waterfall)| Risk Mitigation, QA | Data Analytics, KPI Dashboards, and Reporting Automation | Digital Transformation & Continuous Improvement Initiatives Awards * Best Employee of the Month – Red Hat (2023 & 2024)* Key Contributor – Licensing Star (Q2 & Q4, FY 2018–19)* Key Contributor – Best Calls Award (Q3, FY 2018–19) If you’re seeking a Project Management or Business Transformation leader who can bridge the gap between strategy and execution, let’s connect. I’m open to discussing opportunities in IT Program Management, Business Analysis, or Transformation Strategy.