Deepshikha Das
Sales Force Analyst 2 - Advance Customer Success, Global Buisness Operations at Oracle
Based in Bengaluru, India
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Seniority
Staff
Department
Other
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
199K
Contact information
Reveal Deepshikha's email and phone
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d•••••••@oracle.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Deepshikha Das
Advance Customer Success Service, Global Sales Operations team member and accountable for the following: • Business requirements analysis and detailed specifications review and finalize based on standards, best practices, and considering ePACT specific features, functionality, and Siebel framework. • Primarily with Product Mgmt and Sales Ops team. • Conduct DEV, UAT and STAGE end-end business testing. • Create end-end test plan for each JIRA ticket. • Agile development model requires real time testing during DEV cycle. • End-end testing in UAT running through entire quote process, multiple deal types, services, all output documents, etc. • Sales Support: Tier 1 business triage for production reported issues. • Level 2: Subject Matter Experts (PM, Ops, etc). • Level 3: Engineering. • Reporting/Analytics: develop robust reporting and drive initiative for automated reporting via BI/data warehouse (OAP/WebLogic).
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