Deeptak Ghosh

Background

About Deeptak Ghosh

I believe every setback is a chance to learn and grow. In the early stages of my career, I faced a tough challenge when multiple key accounts were at risk of churn, and that moment taught me the value of proactive relationship management and data-driven decision-making.Today, as a Key Account Manager in the B2B SaaS space, I use these lessons every day. At LeadSquared, I secured a 90% Net Revenue Retention through smart renewals and strategic upselling, consistently hitting 80% of quarterly revenue targets. I’ve also built long-term partnerships by renewing 8 key accounts with 3-year contracts, driving stability and growth.I’m passionate about turning insights into action. By focusing on product adoption, I drove a 20% growth in usage, and my commitment to customer success helped maintain CSAT scores between 80-90%. Additionally, I created a customer referral pipeline that brought in four new accounts and added ₹22 lakhs in revenue, while proactively saving four high-risk accounts to recover ₹8 lakhs.I keep things simple, honest, and focused on what really matters: helping customers succeed and building lasting partnerships. If you share a passion for customer success and innovative growth strategies, let’s connect!