Deepthi Penjerla

Background

About Deepthi Penjerla

OPERATIONS MANAGEMENT PROFESSIONAL – BANKING/ ITES INDUSTRY Offering over 17 years of rich and diversified experience; skilled in blending creative intellect & insight with sharp planning skills for managing business operations & meeting top / bottom-line objectives Seasoned and versatile management professional with cross-functional experience across highly reputed organizations, specialized skills in- Banking Operations, Training & Development, Investment Advisory, General Administration, Client Acquisition & Handling, Business Development, Financial Services, Investment Solutions, Revenue Growth & Profitability, Risk Management & Compliance, Client Relationship Management and Team Management. • Expertise in handling retail banking operations and identifying opportunities to improve productivity, efficiency and ensuring policies, procedures and regulatory requirements are complied with banking guidelines. • Skilled in ensuring better operations and providing consistency in delivering service and excelling benchmarked service levels. • Demonstrated ability in establishing and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms. • Proven ability in managing all aspects of training lifecycle, to include supervision of ongoing training programs, development of future training programs, training consultation for key stakeholders, communications of programs, managing budget, reporting and maintenance of training records. • Well versed in leading cross-functional teams to analyse the requirements and providing direction to the teams for accomplishment of the business goals. • An initiator with skills in managing & leading teams for running successful service operations with extensive experience of developing procedures and service standards for business excellence. • Outstanding instructional, interpersonal and business/ communication skills with the experience required to remain highly focused on achieving bottom line results while formulating advanced banking / financial solutions.