Deepthi Rambhatla

Background

About Deepthi Rambhatla

Highly skilled professional with 7+ years of experience in technical support management with expertise in project management, technical improvement, desktop support, and technical issue resolution. I hold in-depth experience in answering service desk phones and emails while assisting in problem resolutions and additionally providing support for the team through assessing processes and information available; identifying, administrating, triaging, and resolving a variety of incidents and service requests; resolving trouble tickets of client service requests, incidents, and events within the established SLAs; providing 1st level support and tracking for PC hardware and software-related incidents via email, chat, phone, and in-person. I have extensive experience in working on SQL queries and databases, pulling data from the server, exporting data to the sheets, and assigning work and other related SQL tasks; troubleshooting technical issues with hardware using Windows, Mac, and iOS; setting up and supporting desktop applications such as MS Office and Adobe products; documenting and prioritizing service desk tickets, chat, emails, and call accurately in the ticketing system and responding in a timely manner as guided by the department’s service level agreements.