Deepti Jha
Senior Tecnical Analyst at Kyndryl
Based in Gurugram, India
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Seniority
Staff
Department
Information Technology
Location
Gurugram
Industry
IT Services and IT Consulting
Company size
62K
Contact information
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d•••••••@kyndryl.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Deepti Jha
I’m an IT Service Desk Senior Analyst with hands-on experience providing first-line support in fast-paced environments. From resolving software glitches and network issues to setting up user accounts and managing hardware, I help keep businesses running smoothly—through support over calls, chats and service now tickets.I specialise in troubleshooting Windows OS, Microsoft 365, and basic network connectivity issues,Managing Active Directory (password resets, account unlocks, user provisioning).Communicating technical solutions in a clear, friendly, and user-focused way.Whether I’m helping a user recover lost data or walking someone through VPN setup, I bring patience, attention to detail, and a problem-solving mindset to every interaction. My goal is not just to fix the issue—but to make the user feel supported throughout the process.
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