Deepti V.

Background

About Deepti V.

A PRINCE2 Agile® certified talent and development consultant in learning and development (L&D) with 12+ years of overall experience in knowledge management and project management combined with a strong background in digital marketing. I specialize in leading and facilitating mid-complexity people service solutions and learning management systems. My growing focus is to build high-value transferable skills in the HR Learning Operations for the organization. Gallup® Top 3 Strengths: Learner, Intellection, Positivity Key Skill Areas: Leadership and Talent Development in HR Operations Team Management, Performance Management, End-to-end Logistics and Delivery of Classroom and Webinar Trainings and Conferences, Curriculum Development, Troubleshooting queries, Providing Varied Administrative And Back-End Support In Learning Systems, Mentoring Content Management: Content Strategy, Content Publishing, Content Archival, Web Content Management, Managing Taxonomy, Content Migration Knowledge Management: Knowledge Base Management, Keyword Tagging, Forum Boards Management, Managing Communities of Practice (CoPs) Project Management & Operations: Process change management, SLA Management, Defining KPIs, Quality Assurance, Stakeholder Management, Service Delivery, Shared Services, Business Operation Digital Marketing: Search Engine Optimization, Content Management Systems, Rich Text Mailers and Newsletters, Social Media Campaign Management, WordPress, Blogger • Proficiency with Microsoft Office 360 • Managing ticketing systems (ServiceNow, Jira) • Analytics using dashboard/reporting software (Qlikview) • Expertise with videoconferencing and collaboration tools (Skype, Lync and Teams) • Experience in document filing and knowledge base systems (ServiceNow, Confluence, SharePoint) • Familiarity with HTML, CSS, website design • Excellent communication and organization skills, ADDIE expertise • Excellent interpersonal, group interaction, decision-making, and problem-solving skills • Enthusiastic and selfless customer service ethics