Delrick Norris
Cmc Engineer Ii at Unitas Global
Based in Fort Worth, United States
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Seniority
Staff
Department
Engineering
Location
Fort Worth
Industry
Telecommunications
Company size
87
Contact information
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d•••••••@unitasglobal.com
Phone
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Background
About Delrick Norris
Experienced NOC technician with a background in cable infrastructure. Provides remote hardware/software support, documentation, support logs and other related information throughout triage process. Works directly with multiple telecommunication groups and vendors to resolve/escalate technical issues. Advanced knowledge in IT cable infrastructure service, Cisco switches, routers, and network protocols. Responsible for communicating with customers, peers, team and managers regarding incident, request and change management. Exceptional customer service skills as well as independent and collaborative team approach
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