Demetrius King

Background

About Demetrius King

IT manager with 20+ years of professional experience in systems engineering, network engineering, infrastructure and organizational management. Skilled in technical leadership with a keen attention to detail, excelling in advanced troubleshooting through an analytical approach. Highly enthusiastic about building cross-functional teams and mentoring team members to succeed in building relationships with executives, peers, and clients. Soft Skills Social, Organizational, Team Building, Writing, Management Graphics Development Tools Adobe Suite, 3d Studio Max / Maya, SketchUp Enterprise Security Threatlocker, Defender, Huntress, WebRoot, CyberCNS Enterprise Operating systems Windows Server, Windows Desktop, VM-Ware, Mac OS, Linux Cloud Infrastructure Technologies S/I/DaaS, Entra ID, Google, AWS, AI Sr. Systems Engineer OrlanTech - Orlando, FL (Full remote) Provided area onsite and remote support servicing clients in Georgia, Alabama, and the Carolinas Created new / improved documentation and procedures for client related processes for support and infrastructure Improved internal communication channels, managed field services team and created service coordination management teams 1Path Systems – Atlanta, GA (Hybrid remote) Lead a team of eight engineers and maintained stats, metrics, and ticket flow, for enhanced performance improvement Managed direct customer service relationships, analyzed environments, and provided technology solutions Improved service relationship with the largest clients by gaining a better understanding of the client's technology needs and implementing solutions. Clients reported to senior management, appreciation of improved relations and system performance Specialties: Networking Cisco: Undergoing CCNA Studies Windows: server 2003 / 2008 Linux: Free BSD, apache Advanced Network understanding Subnetting Summit Hosting – Atlanta, GA (Hybrid remote) Managed company’s largest customer accounts providing both, technical and non-technical support Installed / upgraded / managed server hardware within the company's datacenter Built out complete bottom-up Hyper-V and AD environments and performed live migrations to the new hardware Developed and managed Disaster Recovery solutions for various environments across multiple platforms for multiple customers