Den van Dijk
Delivery Manager at Dictu
Based in The Hague, Netherlands
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Seniority
Manager
Department
Operations
Location
The Hague
Industry
IT Services and IT Consulting
Company size
1.1K
Contact information
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d•••••••@dictu.nl
Phone
5 credits+31 ••• •••• ••••
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Background
About Den van Dijk
Den is specialized in service delivery of application management (AM) contracts. With more than 25 years of experience in several development en maintenance projects he is capable of delivering fast and to-the-point. Den is a teamplayer with focus on client needs and working together with all levels involved. His major accomplishments in the last years are- Major improvement of employee satisfaction by… - Improved staffmanagement - Implementation of standardization of work based on ITIL and internal quality system - Introduction and implementation of CMMi level 3 in AM contracts- Working as a team (introduction of shared services)- Improved reaction on client demand thereby… - Continuous improvement of quality and cost reduction of maintenance contracts - A major boost in client satisfaction - This all leading to continuous prolonging and extension of major contracts
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