Dena Noble Fox

Background

About Dena Noble Fox

Passionate about finding solutions, and providing excellent overall customer engagement. Known for accuracy, attention to detail and timeliness. Proven abilities in workflow management and using proactive approach to problem solving. Core Competencies: Successful Telecommuting | Program Management | Operations Management | Planning & Execution | Change Management | Client Relations | P&L Management | Microsoft Office Suite | Alpha: 70 WPM | 10-Key: KPH | Metrics Driven | Data Management | Accuracy & Completeness | Training & Development | Workflow Management Career Highlights: • 2001-2011- Qualified for President’s Club by exceeding both budget revenue and profit expectations by 10%+. Managed budgets ranging from $2M-10M. • 2015 – Partnered with internal upper management to facilitate the closing of the production facility and transfer client production to different state. Required months of preparation to ensure that timing was in alignment with the relocation while meeting client application deadlines. • 2009 - Volunteered to go out of state to help with a large short-term project: Government Cash for Clunkers. • 2004 – Rewarded 5-Star Certification of Management award. • – Collaborated with the College Board with their new pilot project (Image Documentation Service/IDOC). Resulted in continued work for the next ten years assisting the College Board with their paper data conversion. College Board then ultimately reengineered their service to be an independent online service. Subject Matter Expert: • Subcontractor to General Dynamics Information Technology (main contractor for all Department of Education Financial Aid Services) for the paper processing of all the FAFSA related applications. The office has been the main processor of the paper portion of financial aid for the past 25+ years. • College Board Client for processing of student financial aid paper related services (PROFILE, IDOC, and pSAT email address capture).