Denis Dowling

Background

About Denis Dowling

Objective: To continue to build lasting, productive and profitable client relationships in the field of salesand customer service.Work Experience:McGrath Lexus of Chicago: January of 2007 to presentCustomer Service Consultant/ Service Advisor• Maintain the highest level of customer satisfaction throughout the entirecustomer/dealership experience from first arrival, to service diagnostics, to service debriefand finally to the close of service engagement.• Earned consistent commendations for exemplary service delivery (average of 100 guestsper shift). Regularly singled out on comment cards for "going above and beyondexpectations" and "providing outstanding service and attention to guests."• Recognized for ability to quickly establish rapport with customers, up-sell products andbuild a loyal clientele.• Responsible for writing service tickets and valuation assessments for repair up on a single vehicle of incoming vehicles per day valued at $43,500 Created a strong bond with 15 porters and 25 mechanics to cycle 100 vehicles throughthe dealership per day averaging in gross profit for McGrath Lexus.Patrick Volvo of Schaumburg: December 2005 – June 2006Customer Service Associate & Technician• Porter, oil changes, wash and detail fleet, customer satisfaction.• Part time (33 hours per week) while attending Universal Technical InstituteEducation:• Hinsdale Central High School (2005)• Universal Technical Institute (2006)• Universal Technical Institute Toyota TPAT Program (2007)