Denis Hermann

Background

About Denis Hermann

Extended experience in international working environment (150+ business trips)- HR, Finance, Accounting, Logistics business processes - Data Warehouse and Business Intelligence Team Lead - iScala ERP expertise - Citrix and database administration (SQL Server and Oracle)- Project management skills - ITIL and ITSM methodology and best practices 2015-Current: IT Consultant, iScala ERP - IT Transition Management - Project Management - Service Delivery Manager - iScala ERP rollout 2014: Global IT Service Delivery Manager, Citrix and database services - Responsible for the Global Citrix Service (5 farms / 65 servers / end-users)- Responsible for the Shared SQL Server and Oracle database Service - Strategic roadmap definition and migration transition plan to cloud services - Platform infrastructure architecture for both high level definition and low level design - Escalation management, Service delivery governance and KPI reports - Budgeting, contract management and cost management 2012 – 2013: Regional IT Manager EMEA - Coordinate the IT services, including budgeting for 40 offices in EMEA region - Improve the quality of the IT services delivered according to ITIL 2010 – 2011: IT Manager for Global Data Warehouse and BI services - Leadership role managing 4 persons located in Finland and USA - Assign Data Warehouse projects and tasks, internally and to external partners - Manage the transition of the Data Warehouse and Cognos services to an AMS in India 2003 – 2009: Scala ERP Global Systems Manager at Metso Automation - Provide IT Services to Sales and Service companies using Scala ERP in 16 countries - Project Management for solution implementation to new countries (Europe, Asia, Russia)- Support the development and harmonization of logistics, project and finance processes - Develop the interfaces, business reports and enhance the customer documents.