Denis Rumould

Background

About Denis Rumould

Level 3 Information Systems Tech/Desktop Support • Resolved High Volume Tickets in Corporate Environment • Lead Technician for Kite Konnect Market Access –Commercial Department • Resolved Issues 1st hand and remotely using Bomgar • Imaged PCs for the company Domain • Prep laptop for New Hire Onboarding • Organize Team Training Sessions • Worked with Active Directory • IT Project Planning HealthCare Partners – Lead Desktop Support Technician Level 2 Lead Information Systems Tech/Desktop Support • Resolved High Volume Tickets in Corporate Environment - Daily • Lead Technician for a floor at Corporate Location with over 200 End Users • Resolved Issues 1st hand and remotely using SCCM, Webex, Remote Desktop • Imaged PCs for the company Domain • Imaged and Prepped Macs, Apple Devices for company domain. • Maintained the Macs, resolving and troubleshooting any issue • Worked with Active Directory/ Citrix HealthCare Partners – Customer Support Analyst 2 Level 2 HelpDesk Desktop Support • Provided Level 1 Technical Support • Worked in a Windows 7 in environment • Distributed and Resolved daily tickets • Worked with Active Directory and Citrix Server Applications June 2017 - Present February 2016 – June 2017 April 2015 – February 2016 • Remote Desktop hardware and software troubleshooting • Deal with High Volume Tickets Providence Health System - Contractor Level 2 Information Systems Tech/Client Systems Tech/Desktop Support July 2013 - March 2015 • Prepped, Organized, and Implemented EPIC • Worked in a Windows XP/7/8 in Hospital environment • Resolved daily tickets in the Hospital • Worked with Active Directory and Citrix Server Applications • Desktop/Remote Desktop hardware and software troubleshooting • Network mapping in the hospital • Dealt with Network Server issues (Patching, Toning) • Mapped Providence Little Company of Mary San Pedro’s Computer Hardware into Microsoft Visio maps • Implemented rollouts following Visio diagram Maps •