Denis Vilcu

Background

About Denis Vilcu

As a multilingual professional with a strong passion for technology, customer success, and business management, I bring a unique blend of technical expertise and strategic thinking to every role I take on. Holding a BSc Hons in Business Management and a Level 3 Diploma in Computer Science, I thrive at the intersection of technology, data-driven insights, and client success. Fluent in English and Romanian, I excel at fostering relationships with clients from diverse backgrounds, including C-suite executives and senior stakeholders. My ability to effectively communicate complex technical concepts ensures smooth collaboration and problem-solving in high-pressure environments. In my current role as a Technical Consultant at SAP Emarsys, I focus on client satisfaction, troubleshooting complex backend issues, and driving automation. I work hands-on with API integrations, automation programs, segmentation, Smart Insights, Predict, ESL scripting, and omnichannel campaign management, leveraging platforms like Salesforce, JIRA, Confluence, Zendesk, and ServiceNow (SNOW). My ability to analyze customer data, optimize workflows, and identify growth opportunities makes me a key contributor to customer success. With previous experience as a Project Manager, I’ve developed strong skills in strategic planning, risk management, and stakeholder engagement, allowing me to balance multiple priorities and deliver high-impact results. Beyond my professional work, I have actively pursued international learning experiences—as an Ex-ERASMUS+ student in Spain and Romania. This experience has strengthened my ability to thrive in competitive environments, collaborate effectively and tackle challenges with creativity and determination. As I continue to grow in my career, I am particularly interested in transitioning into Customer Success Management, where I can leverage both my technical expertise and relationship-building skills. I see this path as an opportunity to drive strategic value, enhance client experiences, and contribute to business growth. I am always open to new opportunities that allow me to make a positive impact at the intersection of technology and customer success. Let’s connect and explore ways we can create meaningful solutions together!