Denise Cepeda

Background

About Denise Cepeda

Results-driven and detail-oriented Business Operations/Order Management Analyst with experience leading global supply chain logistics, order management, WMS logistics, and sales operations for high-growth technology companies, including NVIDIA, Mellanox Technologies, Cisco, Dell, and Arrow. Expertise in streamlining the end-to-end order-to-cash, QTC process, ensuring contract and pricing compliance, and driving operational efficiency through strategic process improvements. Adept at collaborating with cross-functional teams in Sales, Finance, Legal, Logistics, and Operations to resolve complex order discrepancies, enhance billing accuracy, and optimize customer satisfaction. Proven expertise in optimizing logistics operations, enhancing inventory management, and improving revenue reporting through ERP systems Oracle/SAP SD, CRM tools such as Salesforce, and SFDC CPQ solutions. Proficient in B2B, ESKER, EDI, SF CPQ, and SOX compliance performing audits for DTC, and OTC processes. Skilled at identifying and addressing process inefficiencies, utilizing data-driven insights to optimize workflows, and delivering outcomes in high-pressure, fast-paced environments. Demonstrated success in handling large order volumes seamlessly, ensuring timely revenue recognition, and consistently exceeding performance metrics and KPIs. Proficient in demand flow verification, category-level production planning, and inventory management. Recognized for strategic insight and fostering long-term client relationships to drive business growth and support key company objectives.