Denise E. Bystrek

Background

About Denise E. Bystrek

As a Mortgage Operations Manager at PrimeLending, A PlainsCapital Company, I lead a team of Operational professionals in delivering high-quality mortgage services to clients. With 35+ years of experience in the mortgage industry, I have developed strong skills in process improvement, change management, and compliance. I have successfully implemented new workflow processes that reduced the monthly operations quality metrics, from initial loan set up, into processing & underwriting in order to meet/exceed our customers on time closing expectations. Building trust and respect with our sales & business partners, based on the quality of our loans and product knowledge that is delivered to our investors. I also led the realignment of two mortgage division teams, centralizing functions and improving internal and external service. Additionally, I have increased compliance adherence and reduced risk through the rollout of new training policies and procedures. I hold an FHA (DE) Underwriting Designation and certifications in Leading with Emotional Intelligence and Empathy at Work.