Denise Roach

Background

About Denise Roach

I am a learning and training professional and I specialise in group training of business processes. I am also a Certified Expert of ReachLX.I have worked in financial services, assessing needs of the business, then developing and delivering training sessions and programs to groups across Australia, teaching how to build achieve their best results. I am best known for delivering training sessions that are consistently engaging, clear and logical. I have training and frontline management qualifications, and have worked in management and lending within a major Australian bank for over 20 years, where I have won three national awards (Sale Support, Business Administration, Teamwork) and several state awards.My key skills include: analysis, identifying learning objectives, content development, presentation skills, adult learning methodology, results analysis, training reinforcement. My work has been integral in assisting internal and external staff, and partners, with major technology innovations, transition from manual processing to online applications, changes to lending processes, and more. In the work I do, I see people in organisations struggle with these main problems:1. Productivity is hindered by unnecessary activities2. Output is not always accurate 3. Out-of-date knowledge of processes and requirements By assessing needs and providing clear, well-presented learning material within an engaged learning environment, I am able to ensure an organisation has:1. Well informed, productive staff who feel confident in their abilities2. Processes in place that are well documented and clear to allMy greatest satisfaction comes from seeing people grow in confidence and perform well because of their new knowledge.