Denise Spradling

Background

About Denise Spradling

A versatile and adaptable technical project manager who offers a track record of achievement in analyzing business operations and developing IT solutions that enhance efficiency, quality, and profitability. Collaborates effectively with internal and external stakeholders to plan and execute software/system implementations and upgrades. Leverages business acumen to negotiate and manage vendor contracts and other technical resources. Astutely manages employee training and communications, including supporting company meetings and presentations.AREAS OF EXPERTISE:PROJECT MANAGEMENT BUSINESS ANALYSIS & PLANNING IT SOLUTIONS PROGRAMMING & WEB DEVELOPMENT POLICY DEVELOPMENTPROCESS IMPROVEMENT RESEARCH & ANALYSIS QUALITY CONTROL CUSTOMER RELATIONS BENCHMARKETINGSCHEDULING VENDOR MANAGEMENT TRAINING & DEVELOPMENTCOMMUNICATIONSSELECT CAREER HIGHLIGHTS:• Evaluated business processes and procedures at CitiMortgage to develop technical solutions that met the needs of the operation and enhanced client services. Managed multiple projects simultaneously, overseeing process mapping, re-engineering, application implementation, and software integration. • Administered tracking, billing, and maintenance for JD Edwards’ corporate fleet and served as program administrator for corporate credit cards used by executives and employees. • Implemented changes that enabled Citi employees to file and access credit bureau reports in a consolidated location on file.net, creating cost savings by eliminating duplicate orders. • Developed reports and process mapping to support implementation and integration of a mortgage system; drove successful rollout by overseeing comprehensive testing and user training.