Dennis Ryan

Background

About Dennis Ryan

AREAS OF EXPERTISE • Safety Compliance Management • Problem Solving • Communication • Employee Engagement • Culture Development • Route Management • P&L Management • Forecast Planning • Conflict Resolution • Village Relationships • Staff & Performance Management BUSINESS EXPERIENCE Sr. Route Manager | Waste Management | January 2019 - Present Selected Route Manager of the Heartland Area for the Route Manager Governance Council Successfully manage Residential while assisting in Commercial and Rolloff with zero tolerance for unsafe actions and conditions Proactively increase employee engagement and morale at multiple site locations through coaching and inclusion Efficiently manage Safety, Service, and Savings to increase bottom line and eliminate preventable incidents Coach route managers through experience and leadership to improve site & achieve goals while building a strong team dynamic Manage training and development for OMT’s in the Chicagoland area; successful graduation of 2 OMT’s in 2021 Extensive experience adapting during adverse weather and medical conditions, which include COVID-19 implementations, leaf season, snowstorms, and operational changes throughout with an emphasis on safety Analyze site performance data to identify areas of opportunity and improvement, increasing efficiency and reducing costs Maintain SDO standards by optimized logistics planning & decision-making ensuring site is operating at World Class expectations Developed and implemented new sitewide standards for Laramie’s incident investigation and procedure Effectively maintain multiple roles, including Sr. Route Manager, OMT development, managing OJT process, off-site SDO implementation, participation in the WM Way - Roles & Responsibilities, and elected Heartland RM representative Route Manager | Waste Management | August 2015 - July 2019 Efficiently managed 100+ employees as a Residential and Commercial Route Manger Optimized driver performance and KPI’s through coaching with a keen focus on safety which increased site efficiency Increased customer satisfaction by ensuring routes are serviced on scheduled day and handling customer issues directly Utilized Drivecam as an opportunity to coach drivers to improve safety procedures, emphasizing repeat behaviors Successfully managed OJT, route schedules, equipment, staffing, payroll, local 731 union, and employee discipline and praise