Dennis Woolwine

Background

About Dennis Woolwine

I am currently a senior manager of Engineering Transformation and Innovation (ET & I), within the core network engineering organization. I lead a diverse team of employees responsible for metrics, dashboarding and reporting that support the engineering teams under Joe Russo and Tara Mooar. My team’s focus is to build relationships with the teams we support, gather data requirements, and transform how they view their data allowing them to set and hit their key performance indicators. In my most recent role, prior to my current role in data and dashboarding, I led the ET & I bot team in their efforts to deliver key bot automation for access engineering, GNE, GNO, iEN and Field Operations. This mix of new bots and enhancement of existing bots, resulted in 162K manual hours saved and $18.8M in savings in 2022. In other notable roles, I spent the bulk of my career leading the the Ashburn network management center (ANMC) network engineers in supporting the FiOS network (Layers1-3) for the entire FiOS footprint. I served as senior manager to the consumer IP team as well as the voice and data (OLT/F1) team. In those roles my teams supported the 6M+ FiOS customers in a 24/7/365 environment, ensuring that we provided the best customer experience and best restoral times during network outage events. I am also a certified VLSS green belt. I hold a bachelor of science in management studies from the University of Maryland and a master of science in strategic leadership from the University of Charleston.