Dennis Ynborg

Background

About Dennis Ynborg

A veteran of team leadership and associated roles with high approval rating from the managed, lead or coordinated team members and customers serviced. I excel at seeing the big puzzle and how the individual pieces fit into it. I lead hands-off by getting to know the abilities of my team and then trusting in their abilities to complete their job. I believe that supporting colleagues is my first responsibility, by replying to their needs asap, they don't have to delay their task by waiting for my response which benefits the organization as a whole. I have created a Swedish speaking team in Warsaw that had top rank in the job satisfaction area and gave me the top ranking for my leadership. I have proven my worth with data analysis in excel and g-sheets, providing valuable insights with practical applications. Created easily understandable statistics presentations with the achieved goal of the key information being grasped at first glance. Implemented efficiency solutions that had a major impact or game changers in decreasing costs, task handling complexity, time spent in inefficient processes, etc, etc. My latest and biggest achievements with the last employer were: Creating a team with high job satisfaction rating Developing a support tool for loan processing that cut loan processing time by 75-80% with built in automated decision engine, bank statement parsing and transactional identification / categorization and more. Implementation of changes in the setting of the automatic dialer used for debt collection phone calls that cut the calling time by 80% while increasing calling efficiency by ensuring that each number in the contact list received the specified number of connections attempts. The roles that I have filled during my career: Country manager for the Swedish market Team manager and coordinator Complaints manager Service technician’s coordinator Receivables accountant New employee trainer Author of Standard Operating Procedures and User Manuals Customer retention specialist (anti-churn) Second line support and service