Derek Anampio

Background

About Derek Anampio

Excellent in I.T service management and strong customer focus with key responsibilities in- Management and Leadership - Oversight and Support of Technology Operations - Network and System Security - Vendor Management Over 5 years experience in operations providing customer service including digital customer service, tech support; Windows (Client-Server), OKTA, Mac OS, IP Networks (Cisco, Huawei, Unifi, Netgear), MS Office Suite, Firewalls (Checkpoint, Cyberoam), Backup and Recovery (Veeam, NetApp, HANA), ERP (Netsuite, SAP, Salesforce, Sage). Experience in administrative roles working in technology and international environments. Familiar with major customer service software, conflict resolution, and possess a positive can-do attitude. Aware of the latest shifts in Sector and Industry priorities, trends. Application of customer feedback to inform design and delivery solutions. Aiming to use my proven skills to efficiently fill the role in your company. Proactively seeks training, including information that adds to the understanding of customers' business. Recent Achievements; Issue Resolution within a high-performing Service Management Sector-level team which represents On-Demand-Services across vendor-led areas. Supporting sales teams by providing insights and operational reporting. Skills Strong Analytical skills to identify and resolve trending issues. Effective Communication, Critical thinking, Efficient, Creative, Proactive, Problem Solving, Adaptable, Knowledge Retention and Customer Experience Skills. The Biography (Derek Anampio): Voted for Team Player Award 2021 by Jumia, Derek Anampio is an award winning leader and business strategy expert. With a background in ICT and corporate sales, his career expands over several industries including e-commerce, renewable energy, agribusiness, healthcare, finance, real estate, manufacturing and distribution. Derek is a Certified Information System Auditor (CISA), a designation that evaluates business risk with regard to scale and compliance. He is passionate about helping his clients learn key strategies they need to succeed no matter what this marketplace does. Derek brings unique perspectives gained from his experience, empowering opportunity-hungry youth through his ongoing mentorship at the Generation Kenya programme, as well as being a digital strategy trainer at the Sinapis Entrepreneur Academy programme.