Derek Bamford

Background

About Derek Bamford

I am an accomplished IT support professional with extensive experience providing the leadership and support needed to drive the achievement of key organizational IT-related goals and objectives. I am skilled at developing and implementing solutions based on help desk best practices and overall technical business intelligence to ensure systems operability while minimizing the risk of downtime to the organization. In addition, I am able to develop and maintain strong, long-term relationships with strategic business partners and technical stakeholders through open lines of communication and the effectiveness of the technical solutions/service provided. I am continually recognized for the ability to deliver exceptional results while leading in fast-paced, dynamic technical business environments. Areas of Expertise Include:Technical Solutions • Technical Leadership & Support • Service ExcellenceDesktop Support Practices • Root-Cause Analysis • Hardware & SoftwareSystem Administration • Technical Project Management • IT System Deployment & IntegrationSoftware Documentation • Ticket Reporting & Resolution • IT Strategy & ExecutionTechnical Problem Resolution • System Upgrades • Technical Process Improvement