Derek Black

Background

About Derek Black

Help Desk experience in Microsoft Office and network environment. •Strong communication skills •Maturity to work independently •Experience working with Microsoft Server 2008 R2, maintaining client and server •Encouraged by managers to implement new technology within my department to meet its evolving needs •Only Cisco WebEx Administrator within my department •Installation and configuration of Apple OS Snow Leopard, Mavericks, and Yosemite as well as iOS versions 6-8 •Proficient with EPIC (formerly HealthSpan) •VMware - Creating Virtual Windows XP, Vista, 7, Server 2008 •Ability to deal with interruptions while maintaining progress toward completing tasks •Ambition and desire to succeed and have fun and enjoy life. •Maintain a positive / professional attitude in hectic / adverse situations or enviroments. •Respond to user problems and troubleshoot hardware and software. •Setup all user accounts and help maintain the corporate email on Exchange Active Sync to connect email services to smartphones •Assist on technology projects as needed •Responsible for all Smart cell phone technologies (Interfaces, applications, and corporate usage, network connectivity, & active sync) •Hardware and software installation and troubleshooting •Building and deployment of computer images •Windows Server 2008 administration, Group Policy, NAP, RADIUS, HostChecker •Tier 3 Team Lead •New Hire Training •Project Planning/Management •Hardware Installation and Implementation •Onsite Service •Customer Training on Software •Software and Hardware Escalation •Networking •Schedule Service and Installation requests •Assist with identifying if issues are bug related​ •SQL Database Merges •SQL Queries using Update, Select, Delete, Alter statements •MS Access to SQL Conversion •Troubleshoot SQL Database Consistency and other errors •Hardware Troubleshooting •Restore Databases •Disaster Recovery of PC and Database •Install and configure SQLExpress •Setup and configure software •Assist with integration of software with ERP systems through ETL (extract transform load) •SaaS Cloud/Portal (SPS Cloud) •Cyber Security/Configure Firewalls/AV/SSL and TLS certificate issues •TCP/IP Troubleshooting • DC Circuitry • iOS Troubleshooting •Android OS Troubleshooting • Materials Control • Rationing/Restricting Items •ERP integration through ETL (XML, CSV, XLS, TAB DELIMITED, RAW, PIPE DELIMITED) with various software (JobBoss, Maximo, Tofino, P21) •Item management, asset tracking, reporting and replenishment •Android Troubleshooting and support